Software and digital systems when using computers and screens
Software and digital systems must be easy to use and adapted to the employees' tasks and knowledge. The purchase and design of software and digital systems should therefore be done by people with knowledge of the work and in collaboration with employees.
The risks of unhealthy workloads when working with computers and screens
Working on a screen can be stressful in various ways, for example by enabling a large information flow where it is difficult to decide what to focus your attention on.
It can also place demands on employees' ability to perceive and interpret sensory impressions, as well as to be able to distinguish between important and unimportant information. Being frequently interrupted, for example by notifications or incoming emails, can be disruptive. When employees find that the influx of information is excessive or unmanageable, it can become a source of an unhealthy workload.
An unhealthy workload means that the employee does not have sufficient resources for the demands of the job. Problems can often be caused or exacerbated by time pressure, for example. An unhealthy workload that has lasted a long time or is repeated frequently often manifests itself as
- fatigue
- problems with concentration and short-term memory
- sleep difficulties
- headaches or physical complaints such as muscle tension.
How to manage risks
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For a good digital work environment, you as an employer need to consider the needs and tasks of your employees when choosing software and digital systems.
Software and systems must be appropriately designed, taking into account the employees' circumstances, prior knowledge and experience. For example, this could mean that the employee can set various parameters such as when, where and how quickly information is presented, as well as in what format. It is also about systems providing feedback to the employee, as far as possible. For example, the employee should be able to follow what is happening and, if necessary, take action if something does not go as intended.
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Engage with employees when you start to plan to develop or purchase software and systems. This makes it more likely that they will find them to be functional.
Anyone who sets requirements for, or procures, software and digital systems should have sufficient knowledge to be able to conduct a needs analysis and formulate requirements for what is to be purchased. As well as involving employees, you as an employer may need to collaborate with clients, occupational health care, suppliers and system developers, for example.
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Introduce and train employees in how to use software and digital systems at work. Employees may need to receive refresher education, instructions, information and practical training in using software and digital systems, to maintain sufficient knowledge or in the event of changes, for example.
Employees may also need to know how to manage the flow of information. This may involve having routines for how they should handle information, via email for example. It can also involve ensuring that support is available in the organisation, as well as support for questions about software and systems.
Find out more about the employer's responsibilities when using computers and screens:
Last updated 2025-11-26